Support Services

Your true partner in plant managementsupport services photo1

Beyond quality connectors, machinery and software, Multinail goes to the next level by providing all the business services, technical support service and training required to run a successful fabricating business.

Our highly skilled and experienced team of over 100 staff cover a wide category of professions and trades including boilermakers, machinists, electricians, structural engineers, design draftsman and software programmers.

Combining real-world experience with technical expertise, our range of services enable fabricators to accurately and efficiently manufacture pre-fabricated structural timber components, such as roof trusses, wall frames and floor trusses for residential and commercial building contractors.

Business and engineering support

Multinail engineers work closely with our fabricators to ensure prompt delivery of structurally sound, practical, engineering solutions. Our large team of fully qualified specialist engineers is on call to deliver solutions for complex framing problems, rectification solutions for on-site problems, inspections and advice. We can assist you with all elements of starting, running and growing your fabrication business.

support services photo2Testing and standards

A comprehensive testing laboratory has been established allowing Multinail’s team of engineers to conduct in-house tests ranging from a single connector, up to full scale destructive truss testing to ensure that Multinail products remain at the leading edge of technology. Our engineers also work with our software developers and testers to guarantee all Multinail software is fully compliant with any relevant building codes, standards and practices.

Technical support and maintenance

Our dedicated support staff provides hands on support to fabricators, detailers and truss plant operators ranging from general machinery and product questions through to software training and technical assistance for detailing challenges. We give you access to the latest developments in technical and operational matters in the world of timber structures and raw materials.


Ongoing software and machinery training is regularly conducted by our qualified staff who are accredited with workplace training and assessment. Our technical support team is also instrumental in supporting the pre-fabricated timber structure industry and can assist in recruiting and training suitable people for detailing.